Help

Answers before you write in.

Most questions are covered here. Prefer to talk? Call the AI assistant, or use the support form as a last resort.

The phone line is an AI assistant for Local SEO Now, answered 24/7. Do not share card numbers or passwords on the call.

Pricing

What are the prices?

Solo $149/mo (1 location), Crew $349/mo (3), Agency $699/mo (10 included). Agency extras are $49/mo each up to 19 total. Enterprise is $59 per location / month with a 20 location minimum. Done-for-you service pricing is on /done-for-you.

Trial

Is there a free trial?

Yes. 14 days on Solo limits, no card at signup. When the trial ends, paid features pause until you choose a plan in Billing.

Billing

How do I add or remove locations?

Solo and Crew cannot buy past their caps — upgrade to Agency first. On Agency, use the Extra locations stepper in Billing ($49/mo each, up to 19 total). For 20 or more, choose Enterprise and set your location count — both are self-serve. Increases unlock when PayPal approves; decreases take effect on the next billing date.

How do I change plans?

Open Billing in the app. Choose another plan and confirm in PayPal. Plan changes need PayPal approval before access changes.

How do I cancel?

Billing → Cancel subscription. Paid plans are month to month. There is no annual lock-in. Feature access pauses when PayPal confirms cancellation.

Are there refunds?

No. Paid months are not refunded. There is no money-back guarantee in the terms. Cancel in Billing before the next billing date if you want to stop.

How do I pay?

PayPal, from Billing, month to month. There is no card field in the app today.

Google

How do I connect Google Business Profile?

In the app, open GBP Hub or onboarding and start the Google connection. Use a Google account that can manage that listing. Connection goes through our Google partner (Zernio).

Settings

What is autopilot vs approval?

Autopilot publishes work the product is allowed to publish. Approval holds that work until a person says yes. The switch is in Settings and is the same on every plan. 1–3 star review replies always wait for a person.

Reviews

What is the review reply policy?

Every new review can get a reply in your voice. Reviews of 1, 2, or 3 stars always wait for a person, even in autopilot. You can require approval for higher-star replies in Settings.